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Commercial Lines Account Manager | Tampa
Summary:
We are seeking a dedicated and detail-oriented Account Manager to join our Commercial Lines Department. This role plays a key part in supporting Sales Executives and Account Executives to ensure exceptional client service and retention. The ideal candidate will have experience in commercial insurance, a strong technical background, and a commitment to providing excellent customer support in a collaborative team environment.
Duties/Responsibilities:
- Collaborate with a diverse group of clients and colleagues to ensure high levels of customer satisfaction.
- Work closely with the Account Executive to manage an assigned book of accounts, focusing on client retention.
- Perform day-to-day servicing of assigned accounts, including processing audits, audit reconciliations, cancellations & reinstatements, policy change requests, auto ID card issuance, certificates of insurance, and evidence of property insurance.
- Assist in handling the renewal process, including preparing client proposals, invoicing, and premium finance agreements.
- Maintain accurate documentation of all client-related transactions and communications within M.E. Wilson’s agency and document management systems.
- Prepare client and carrier documents using Microsoft Word and Excel.
- Process on-line rating as needed.
- Ensure a high degree of accuracy and efficiency in agency management.
- Follow agency workflows and procedures to maintain operational consistency.
- Collect exposure information for new business and renewals as directed by the Account Executive.
- Work a regular, full-time schedule at M.E. Wilson facilities.
- Perform other duties as required to support the team and clients.
Required Skills/Abilities:
- Strong technical knowledge of commercial property and casualty insurance.
- Excellent verbal and written communication skills.
- Detail-oriented with strong organizational and time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel) and the ability to learn new software systems.
- Ability to work effectively within a team and independently.
Education and Experience:
- Minimum of 1 year of experience in an insurance agency and/or working directly with clients.
- Strong understanding of insurance markets, policies, and products.
Certificates, Licenses, and Registrations:
- Florida Property & Casualty License (220 License) required or willingness to obtain within an agreed-upon timeframe.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
Benefits & Perks
We value our employees and are committed to providing a comprehensive benefits package that supports your well-being and work-life balance, here’s what we offer:
Health & Wellness
- Medical, Dental, and Vision Insurance
- Employer-Sponsored Life Insurance
- Long-Term Disability & Employer Sponsored Short-Term
Financial Benefits
- 401(k) with Company Match
Work-Life Balance
- Generous Paid Time Off (Starts at 4 Weeks)
EEOC Statement:
M.E. Wilson is an equal employment opportunity firm and complies with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin, disability, military status, marital status, and any other category protected by law. We are committed to fostering an inclusive and diverse work environment where all employees have equal opportunities for growth and success.
Employee Benefits - Account Executive | Hybrid
Position Summary:
The Account Executive in the Employee Benefits Department handles the needs of our clients in a prompt and efficient manner. The Account Executive organizes all client deliverables including but not limited to monthly data, renewal details as well as marketing to seek alternative coverages and plans.
Key Responsibilities:
· Manages client partnership calendar including new client onboarding, processing and negotiating renewals for all lines of coverage, compliance alerts and updates, plan documentation (SPDs, SBCs, Wrap Documents, certificates of insurance, policies, etc.), and Open Enrollment preparation and execution.
· Prepares and presents client facing material, including benchmarking, rate renewals and exhibits, plan design alternatives, contribution modeling, and renewal recommendations.
· Resolve clients’ claims, policy service, and billing issues; inform the Producer of escalated issues and their resolutions.
· Prepare RFPs and market for new business prospects and existing clients in coordination with the Producer.
· Manages all policy aspects of assigned accounts.
· Communicates clear expectations to the client regularly, professionally, and proactively.
· Maintains a priority for accuracy, timeliness and completion when interacting with current and prospective clients, the firm and insurance company partners, demonstrating strong organizational skills with high attention to detail.
· Manages client inquiries and works with insurance carriers and/or internal teams to resolve client issues.
· Conducts enrollment meetings, as needed with prepared material.
· Reviews existing lines of business to determine if additional lines of coverage should be added and seeks proposals from the carrier to best fit the needs of the client.
· Create a good rapport with clients and insurance carriers/vendors.
Desired Education, Skills, and Experience:
· Maintain a 2-15 state insurance license, as required by the State Department of Insurance
· Bachelor's degree preferred
· 3-5 years of industry or account management experience.
· Advanced knowledge of Microsoft 365 Suite.
· Strong presentation skills, both verbal and written communications.
· Ability to travel up to 20% for client meetings
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
Benefits & Perks
We value our employees and are committed to providing a comprehensive benefits package that supports your well-being and work-life balance, here’s what we offer:
Health & Wellness
- Medical, Dental, and Vision Insurance
- Employer-Sponsored Life Insurance
- Long-Term Disability & Employer Sponsored Short-Term
Financial Benefits
- 401(k) with Company Match
Work-Life Balance
- Generous Paid Time Off (Starts at 4 Weeks)
Important Notice
This position description is intended to describe the level of work required of the person performing the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation for applicants and colleagues who need them for medical or religious reasons.
EEOC Statement
ME Wilson is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.